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Conference Agenda

Enhancing Housing Services 2017:
Tuesday 11th July 2017

July 11, 2017
  • 08:00
    Registration, Breakfast and Networking
  • 09:05
    Chair’s Welcome Address
    Kevin Hornsby, Head of Housing, Orbit (Confirmed)
  • 09:15
    Morning Keynote: Enhancing Digital Inclusion in Social Housing
    Kathy Valdes, Managing Director, Digital Unite (Confirmed)
    Kenne Amissah, Digital Inclusion Manager, Clarion Housing Group (Confirmed)
    • Digital Skills – ‘as important as English and Maths’
    • Effective Digital Champions models for delivering sustainable digital participation
    • Embedding digital cultures within Clarion Housing Group
    • Examining the successful collaboration between Clarion Housing Group and Digital Unite
    • The One Digital opportunity for housing
  • 09:45
    Keynote Address: Embedding a ‘Digital First’ Strategy into the Heart of Corporate Merger Plans
    Ed Wallace, Research and Innovation Manager, Optivo (Confirmed)
    • Putting digital innovation at the heart of the merger between Viridian and Amicus Horizon Housing to launch Optivo
    • ‘Digital First’: Embedding digital strategies into a three-year corporate plan to reduce annual operating costs by £7.34m per year
    • Utilising digital platforms to effectively manage rents, enhance customer experience and ensure housing stock is efficiently maintained across 44,000 homes
    • Improving customer experience: Using a bespoke Mobile App and Website to allow residents to pay rents, fill vacant homes, manage repairs and increase resident engagement
    • Implementing service improvements through Cloud platforms to enhance mobile working, asset management, CRM systems and digital tools
    • Examining the success of the award-winning MoveMaker App to incorporate open data and enable residents to find suitable social housing properties across the provider
  • 10:00
    Full Spectrum Communication for Today’s Tenants
    Martin Taylor, Global CMO , Content Guru (Confirmed)
    • Integrating emergency communications to overlay your BAU contact systems, ensuring that you are prepared for every eventuality
    • Promoting self-service tenant portals to effectively manage tenant needs
    • Incorporating PCI-complaint rent collections to combine automation and human interaction for secure payment options
    • Actively using tenant feedback to enhance services and improve future builds in line with tenant needs
  • 10:15
    Questions and Answers Session
  • 10:30
    Refreshments, Networking and Exhibition
  • 11:15
    Beyond Traditional Housing Sector Solutions: Transitioning to an Integrated Technology Platform
    Joanne Bain, IS Portfolio Manager, Sanctuary Group (Confirmed)
    • Transforming the management of £5billion housing asset by consolidating legacy HR, finance and customer service tools into the first single integrated SAP platform used in the housing sector
    • Developing and implementing OneSanctuary system to bring together 5,000 networked staff to use a common platform daily to manage over 100,000 homes
    • Enhancing mobile working: Providing every Sanctuary Housing officer with a mobile device and app to log interactions in the field and create a more proactive and responsive system for effective asset management
    • Embedding standardised processes across all operational areas: Examining the implementation of repair and maintenance management through the SAP platform in 2017
  • 11:30
    Keynote Address: Enhancing Data Protection and Cyber Security in the Housing Sector
    Andrew Rose, Senior Policy Officer - Strategic Liaison, Information Commissioner’s Office (Confirmed)
    • Understanding key data protection issues and transparency requirements in the housing sector as mobile working and surveillance technology grows
    • Safeguarding against cyber security threats: embedding effective data protection strategies to protect tenant’s information
    • Preparing to meet the requirements of the EU General Data Protection Regulation (GDPR) ahead of its introduction in May 2018
    • Implementing systemic data sharing strategies with partner organisations while meeting data protection responsibilities
    • Ensuring the use of CCTV in communal areas is compliant with the Data Protection Act
  • 11:45
    Questions and Answers Session
  • 12:00
    Seminar Session One

    Delegates have the opportunity to attend one of a selection of practical seminars over two sessions.

    For detailed seminar content, please click here.

  • 13:00
    Lunch, Networking and Exhibition
  • 14:00
    Seminar Session Two

    Delegates have the opportunity to attend one of a selection of practical seminars over two sessions.

    For detailed seminar content, please click here.

  • 15:00
    Refreshments, Networking and Exhibition
  • 15:30
    Afternoon Keynote: Enhancing Innovation in Housing Services through Mobile Technologies
    Frances Hipple, Director of Digital, HACT (Confirmed)
    • Bridging the leadership gap: Exploring how HACT are working in partnership with Tech UK to recruit digital leaders to sit on the board of every housing association
    • Unlocking the potential for wider innovation in housing services through mobile data, embedded connectivity and household sensor-based technology
      • Fostering innovation through the HACT LaunchPad by bringing tech companies and housing associations together to develop new technological solutions
    • Placing the value of mobile technology in housing services into a wider economic context
    • Illustrating best practice so far across the housing sector in improving staff and resident outcomes through mobile technology
    • Utilising mobile technologies to optimise customer experience, provide extensive support, deliver operational efficiently, better support and enhanced customer service
  • 15:45
    Implementing Repairs and Maintenance Technology to Drive Cost Efficiencies
    Siobhan McCoy, Property Portfolio Director, First Choice Homes Oldham (Confirmed)
    • Exploring how First Choice Homes Oldham saved more than £750,000 in the delivery of repairs and maintenance within the first two years of moving their system online
    • Increasing staff productivity and saving £420,000 by using a mobile working platform to better manage performance of repairs and maintenance services
    • Accumulating real-time information taken from house visits across a number of areas to improve future interventions
  • 16:00
    From Strategy to Implementation: Looking to the Future – Applying Disruptive Technologies to Housing
    Rob Driver, ‎Head of Public Sector, Tech UK (Confirmed)
    Ian Pritchard, IT Infrastructure Manager, Leonard Cheshire Disability (Confirmed)
    • Revolutionising Housing Services through disruptive technologies
    • Utilising disruptive technologies including blockchain, single platforms and IOT devices to enhance housing stock
    • Exploring how the internet of things can be used to transform and generate savings for housing providers
      • Achieving smarter asset management and operating resources more effectively through the Internet of Things such as the fitting of smart thermostats which can generate up to 20% savings in annual heating costs
      • Using data from IOT devices to drive forward innovation in the sector
    • Examining how Housing Plus Group is implementing the IOT programme across their housing stock to generate cost savings across the housing association following the merger of Severnside Housing and Housing Plus
  • 16:30
    Questions and Answers Session
  • 16:45
    Close of Conference and Drinks Reception

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